SERVICE REQUEST (SR)

If your request is urgent and requires a response within an hour, please call CTC on 07 3216 6711 first, to facilitate this response. A Services Request (SR) can then be submitted indicating that the priority is urgent. Submitting a SR is required to ensure the job is logged in the management system and is trackable until completion.

  • 1 — REQUESTER DETAILS

  • Required for job status updates
  • Required for job status updates

  • 2 — LOCATION OF WORKS

  • 3 — REQUEST DESCRIPTION

  • 4 — RISK

  • 5 — PRIORITY LEVEL: REQUESTER ASSESSMENT

    NOTE: Response timeframes for non-urgent requests will be subject to environmental and safety risk assessment by the CTC Maintenance Team.Target response times are based on initial request response.