SERVICE REQUEST (SR) |

If your request is urgent and requires a response within an hour, please call CTC on 07 3216 6711 first, to facilitate this response. A Services Request (SR) can then be submitted indicating that the priority is urgent. Submitting a SR is required to ensure the job is logged in the management system and is trackable until completion.

1 — REQUESTER DETAILS
Company requesting work*
Contact name*
Contact phone number*
Required for job status updates
Contact email address*

Required for job status updates
2 — LOCATION OF WORKS
Building name / number
Room name / number
Specific location description
3 — REQUEST DESCRIPTION
Request Description
4 — RISK
Safety risk
- Yes
- No
Safety risk detail
Environmental risk
- Yes
- No
Environmental risk detail
5 — PRIORITY LEVEL: REQUESTER ASSESSMENT
NOTE: Response timeframes for non-urgent requests will be subject to environmental and safety risk assessment by the CTC Maintenance Team.Target response times are based on initial request response.
Priority level
- Urgent - 1 hour *Please call CTC on 07 3216 6711 to facilitate a 1 hour response
- High - I business day
- Medium - 3 business days
- Low - 5 business days

1 — REQUESTER DETAILS

2 — LOCATION OF WORKS

3 — REQUEST DESCRIPTION

4 — RISK

5 — PRIORITY LEVEL: REQUESTER ASSESSMENT